Frequently Asked Questions

Q: How do I place an order?

Open the Lemoon app, browse restaurants or stores, select items, and proceed to checkout. Choose your delivery time and payment method before confirming your order.

Q: What are your delivery hours?

We deliver from 8:00 AM to 8:00 PM daily, with extended hours on weekends. Some restaurants may have different operating hours.

Q: How can I track my order?

After placing an order, you can track its status in real-time through the "Orders" section in the app.

Q: What payment methods do you accept?

We accept UPI and cash on delivery in select areas.

Q: What if I receive the wrong order?

Contact our support team immediately through the app or contact through WhatsApp. We will resolve the issue promptly.

Q: Can I cancel my order?

Orders can be canceled before they are prepared. Once the restaurant has started preparing the order, cancellation may not be possible.

Q: How do I request a refund?

Refunds are handled on a case by case basis. Contact support through WhatsApp or email.

Q: Do you deliver to my area?

Delivery areas are shown within the app. If your location is not listed, we unfortunately do not currently deliver there. Our delivery radius is limited to 10 kilometers from our location.

Q: How do I contact customer support?

You can contact support via email, call or WhatsApp. See the information in contact menu.